AREAS OF IMPACT

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Africa’s rapid digital transformation continues to outpace the availability of essential skills, particularly in rural, underserved, and economically marginalised communities. Many individuals interact with mobile money, banking apps, or digital wallets daily but lack the confidence or understanding needed to use them safely and effectively.

How we create impact:

  • Delivering short, accessible micro-learning pathways available in multiple languages.
  • Providing foundational digital literacy modules that build confidence in navigating mobile financial services, QR payments, and online platforms.
  • Offering specialised training for frontline workers, community leaders, and youth facilitators to cascade knowledge further into their communities.
  • Ensuring training remains affordable, contextually relevant, and adaptable to both connected and low-bandwidth environments.

Result:

A more capable, confident, and digitally included population able to meaningfully participate in the digital economy.
Robust payments systems are the backbone of economic growth. Yet many institutions, banks, fintechs, regulators, SACCOs, and MFIs, lack the technical capability and ecosystem-level understanding required to support innovation safely.

How we create impact:

  • Equipping institutions with training aligned to international best practice, regulatory expectations, and emerging technologies.
  • Providing capability-building programmes that deepen understanding of risk, compliance, settlement models, interoperability, instant payments, cross-border frameworks, and digital rails.
  • Supporting governments, regulators, and local industry associations with targeted capacity development to accelerate safe digital transformation.

Result:

Stronger, more resilient national and regional payments environments capable of driving economic participation and enabling innovation.
Millions remain unbanked or underserved, not because tools are unavailable, but because they are unfamiliar, inaccessible, or misunderstood. Trust, literacy, and relevance remain the biggest barriers.
  • Simplified, culturally relevant consumer education programmes demystifying mobile money, cards, QR payments, and digital wallets.
  • On-the-ground and digital literacy campaigns that help individuals understand fees, safety measures, dispute processes, and rights.
  • Partnering with NGOs, community organisations, and financial institutions to ensure digital finance is approachable and trustworthy.

Result:

Individuals gain the confidence to save, transact, and engage safely in the digital economy, unlocking pathways to upward mobility and economic resilience.
Small and informal businesses form the backbone of African economies, yet many operate with low margins, limited digital knowledge, and minimal access to training that speaks their language and daily realities.

How we create impact:

  • Delivering practical merchant enablement content focused on QR acceptance, POS usage, digital tools, settlement cycles, pricing, reconciliation, and customer experience.
  • Providing structured capability programmes for spaza shops, street vendors, salons, taxi operators, small retailers, and township entrepreneurs.
  • Helping MSMEs track revenue, reduce cash risk, improve record-keeping, and access digital opportunities such as online marketplaces.

Result:

Digitally enabled MSMEs that are more profitable, more resilient, and better positioned to grow into sustainable enterprises.
The future of work across Africa is digital, but millions of young people lack access to training that bridges academic learning with practical industry skills.

How we create impact:

  • Providing skills pathways that prepare youth for careers in banking, fintech, payments support, risk, operations, customer services, and digital commerce.
  • Equipping young people with foundational digital capabilities and job-readiness skills, including communication, problem-solving, and technical literacy.
  • Connecting youth with real industry contexts and career opportunities through partner organisations.

Result:

A future-ready youth workforce with improved employment prospects and the ability to contribute meaningfully to the continent’s digital economy.
Consumers often hesitate to fully embrace digital payments due to widespread fraud, misinformation, and lack of awareness of safe usage practices. Building trust is essential to expanding digital adoption.

How we create impact:

  • Delivering fraud awareness and safety programmes that teach consumers how to recognise scams, protect personal information, and navigate disputes.
  • Providing digital safety training tailored for vulnerable groups, elderly, rural communities, first-time users, and informal merchants.
  • Supporting financial institutions with community outreach programmes that strengthen trust at scale.
  • Educating users on card safety, PIN/OTP protection, SIM swap risks, mobile wallet security, and safe e-commerce habits.

Result:

A safer, more informed population that feels confident engaging in digital transactions, reducing fraud risks and strengthening the integrity of the digital ecosystem.